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Privacy Policy

1. Information We Collect
1.1 Personal Information

When you buy, sell, finance, or service a vehicle with us, we may collect:

  • Full name and surname

  • Contact details (phone, email, address)

  • Identity or driver’s licence number (for test drives and transactions)

  • Financial information (for credit applications and payments)

  • Employment and income details (for financing approval)

  • Vehicle details (VIN, registration number, ownership documents)

1.2 Non-Personal Information

  • Website browsing activity (cookies, analytics, IP address)

  • General demographic information (location, interests)

2. How We Collect Information

We collect information when you:

  • Visit our dealership in person

  • Enquire about a vehicle through our website, phone, or email

  • Book a test drive

  • Apply for vehicle finance or insurance

  • Trade in or sell your vehicle

  • Subscribe to our newsletters or marketing offers

  • Browse our website (cookies/analytics)

3. How We Use Your Information

We use your personal information to:

  • Process vehicle purchases, trade-ins, financing, and insurance applications

  • Verify identity and eligibility for test drives and transactions

  • Register and transfer vehicles with licensing authorities

  • Communicate with you about enquiries, promotions, and updates

  • Provide after-sales support and vehicle servicing reminders

  • Improve our dealership services and website

  • Comply with South African legal and regulatory requirements

4. Sharing of Information

We do not sell your personal information. We may share it with trusted third parties for legitimate business purposes, such as:

  • Financial institutions and banks (for financing applications)

  • Insurance companies and brokers (if you request cover)

  • Licensing authorities (for vehicle registration and transfers)

  • Service providers (IT support, website analytics, advertising platforms)

  • Legal and regulatory bodies (when required by law)

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience

  • Show relevant vehicle offers and advertisements

  • Track website performance and traffic analytics
    You may disable cookies in your browser, but this may affect functionality.

6. Data Security

We implement technical, administrative, and physical safeguards to protect your personal information against loss, theft, or misuse.

7. Your Rights Under POPIA

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your information

  • Object to direct marketing communications

  • Withdraw consent for processing at any time

To exercise your rights, please contact our Information Officer:
📧 [Insert POPIA/Privacy Email Address]
📞 [Insert Phone Number]

8. Data Retention

We keep your personal information only as long as necessary for the purposes stated above, or as required by law (e.g., financial records, transaction histories).

9. Third-Party Links

Our website may contain links to third-party websites (e.g., finance partners). We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a new “Effective Date.”

11. Contact Us

For privacy-related queries, please contact us:

Tmcars – Car Dealership
📍 [Insert Dealership Address]
📧 [Insert Email Address]
📞 [Insert Phone Number]

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